{"id":8256,"date":"2023-02-06T21:06:53","date_gmt":"2023-02-06T13:06:53","guid":{"rendered":"https:\/\/igcse.infinity.edu.my\/2023\/07\/02\/can-companies-outsource-their-payroll-duties-is-it-safe\/"},"modified":"2023-07-10T11:06:06","modified_gmt":"2023-07-10T03:06:06","slug":"can-companies-outsource-their-payroll-duties-is-it-safe","status":"publish","type":"post","link":"https:\/\/igcse.infinity.edu.my\/?p=8256","title":{"rendered":"Can Companies Outsource Their Payroll Duties &#038; Is It Safe?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8256\" class=\"elementor elementor-8256\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4de94cc6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4de94cc6\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3478494d\" data-id=\"3478494d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7552eaab elementor-widget elementor-widget-text-editor\" data-id=\"7552eaab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div class=\"elementor-element elementor-element-5e4ea49 elementor-widget elementor-widget-text-editor\" style=\"flex-basis: var(--flex-basis); flex-grow: var(--flex-grow); flex-shrink: var(--flex-shrink); order: var(--order); align-self: var(--align-self); flex-direction: var(--flex-direction); flex-wrap: var(--flex-wrap); justify-content: var(--justify-content); align-items: var(--align-items); align-content: var(--align-content); gap: var(--gap); --swiper-theme-color: #000; --swiper-navigation-size: 44px; --swiper-pagination-bullet-size: 6px; --swiper-pagination-bullet-horizontal-gap: 6px; --widgets-spacing: 20px; width: 970px; color: #1d252d; font-size: 20px;\" data-id=\"5e4ea49\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\" style=\"transition: background 0.3s,border 0.3s,border-radius 0.3s,box-shadow 0.3s,transform var(--e-transform-transition-duration,0.4s);\"><p>By Fariz Abdullah, CEO<\/p><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-532abb06 elementor-widget elementor-widget-text-editor\" data-id=\"532abb06\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Outsourcing payroll tends to be a delicate matter given the details that go into the processing chambers. It includes the typical employee record, salary information and benefits that might go with it. Things are generally in good order if the information relayed is packaged securely but as soon as a leak occurs, it may trigger errors in monetary processing and also ill feelings among co-workers. Due to this, some companies would rather prioritise data privacy than just be penny wise pound foolish.<\/span><\/p><p><span style=\"font-weight: 400;\">Payroll details in multinational companies (MNC) for one are treated with such confidentiality. Upholding privacy is often the main reason for outsourcing payroll to an external vendor, much different from some of the SMEs who prefer using a spreadsheet and bank transfers, keeping the HR personnel busy processing payroll on a laptop or standalone desktop. The trade off is of course, when a company delegates this repetitive yet important task to a sophisticated cloud solution complete with security layers (eg. lockdown computers, separate rooms) capable of fending off hackers and virus attacks, the in-house HR professional will then be able to assimilate a more strategic role, contributing much more to the company than just printing paychecks. But is this a matter of cost, awareness or the mindset?<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7490b95d elementor-widget elementor-widget-text-editor\" data-id=\"7490b95d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">From my experience in the industry up until now as a full fledged HR and Payroll Outsourcing service provider, it would not be wrong for me to say that most companies out there are unaware of payroll outsourcing. In simpler terms, the Malaysian market could still be in its infancy stage as far as outsourcing payroll is concerned and if so, this is good news for CXL and all potential clients in the market.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ce6c6bf elementor-widget elementor-widget-heading\" data-id=\"7ce6c6bf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">It\u2019s Complicated; Really?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-611ac43 elementor-widget elementor-widget-text-editor\" data-id=\"611ac43\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At CXL, we have had the privilege to work with a wide range of clientele, ranging from SMEs, GLCs to the MNCs, and while the larger corporations were already attuned with our kind of service, the rest may not. So, what could\u2019ve convinced the latter companies to sign up with us?<\/span><\/p><p><span style=\"font-weight: 400;\">Complexity of payroll and data security. Yes, the often talked about \u201ccost\u201d was not cited among the top reasons although it remains an obstacle for the smaller outfits. But unbeknownst to many, outsourcing payroll will in fact help companies shave off 25 to 30% in processing cost while at the same time, tap into the advantageous economy of scale and intangible benefits extended by CXL such as our industry knowledge, expert advice, cost of <\/span><span style=\"font-weight: 400;\">software licensing, hardware acquisition &amp; maintenance and potentially new automation features.<\/span><\/p><p><span style=\"font-weight: 400;\">But one might ask, how complex can payroll get since it is just calculations of basic pay, benefits minus deductions incurred during the month? Let\u2019s take a look at our most complex experience as a payroll outsourcing vendor.<\/span><\/p><p><span style=\"font-weight: 400;\">Our journey for this FMCG MNC client took a good six months from start to finish and this went from data analysis to customisation, integration and a parallel run post-implementation to ensure everything is processed without a glitch.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">The permutations in this project include more than 25 shift patterns across a multi-department environment with flexi-hour arrangement and overtime that stretches from one date to the next. There were also issues surrounding duration of virtual calls and at what point would such participation encroach into the \u201covertime\u201d territory and when it wouldn\u2019t. Not forgetting too, the benefits extended to every staff can be as individualistic as the spectrums of colours and whatever we can think of as a staff incentive (eg. club membership), this company had it.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">When a certain unionised initiative won its case for a revised overtime rate in the midst of our development, we also had to revisit all the affected formulas. Things got more interesting because the revision meant payouts must be back-dated to a mutually agreed effective date. This one instruction alone impacted <\/span><span style=\"font-weight: 400;\">more than 100<\/span><span style=\"font-weight: 400;\"> staff. One can imagine the uphill tasks we went through to infuse all the workarounds needed to get the system up to speed. But the good news is, this FMCG client had no qualms about adopting such a robust SAAS (software as a service) system because the team on the job knew the merits of an efficient system, what more when payroll complexity can be overcome with CXL\u2019s seasoned expertise.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-791350d8 elementor-widget elementor-widget-image\" data-id=\"791350d8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"419\" src=\"https:\/\/igcse.infinity.edu.my\/wp-content\/uploads\/2023\/07\/3-1.png\" class=\"attachment-large size-large wp-image-8257\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a42130d elementor-widget elementor-widget-heading\" data-id=\"7a42130d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">But that\u2019s not all\u2026<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ae1d44a elementor-widget elementor-widget-text-editor\" data-id=\"3ae1d44a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The six months spent on developing this project also required our developers to shape employee records into the Personnel Information Template (PIT) so that it can be channelled into the client\u2019s enterprise system. A vital step which if done without, every update means double entry of the same data to two separate systems; totally counterintuitive from our appointment in the first place.<\/span><\/p><p><span style=\"font-weight: 400;\">But after the successful integration, it facilitated a \u201cstraight through\u201d process that synchronises information between systems with no further human intervention necessary. All we needed to do then is to generate a Payroll Variation Report on a monthly basis so the client can verify the records before the actual pay run is executed and on an annual basis, making provision for items like EA Forms and Pay History Report to facilitate taxation, and uploading E Form and CP8D Data for foreign employees.<\/span><\/p><p><span style=\"font-weight: 400;\">But what about the issue of data security? This MNC client was readily able to sign on the dotted line as soon as they saw the certifications our data centre was decorated with when we made a site visit together.<\/span><\/p><p><span style=\"font-weight: 400;\">We at CXL host our data and solutions at a Tier-3 bank-grade data centre, regarded as the most secured facility in the country where even banks have their systems hosted at the same place. To complement that, we also regularly conduct training to keep our staff up-to-date about the latest in the industry. This is testament to our commitment in safeguarding our clients\u2019 data.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">But you might say that your company has very straightforward processing requirements, how fast can CXL get your payroll up to speed then?\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Formally, I\u2019d say 30 days but we have also done it in less than that. This was when payroll records were just simple, without time attendance, overtime calculations or e-wallet payments (the latter was enforced in 2023 through a revision done to the Employment Act 1995). <\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ec64d31 elementor-widget elementor-widget-heading\" data-id=\"3ec64d31\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About Fariz\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f6b49b8 elementor-widget elementor-widget-text-editor\" data-id=\"5f6b49b8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"markdy0olh5a7\" data-markjs=\"true\" data-ogac=\"\" data-ogab=\"\" data-ogsc=\"\" data-ogsb=\"\">Fariz<\/span>\u00a0Abdullah is the Chief Executive Officer (CEO) of CXL Group. The organisation offers HR solutions which include Contingent Workforce, Executive Search and Payroll &amp; HR Outsourcing. Under his purview,\u00a0<span class=\"markdy0olh5a7\" data-markjs=\"true\" data-ogac=\"\" data-ogab=\"\" data-ogsc=\"\" data-ogsb=\"\">Fariz<\/span>\u00a0has transformed CXL Group into an HR organisation that believes in the importance of advancing through technology but with a deep focus on the human touch in an increasingly digital era.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>By Fariz Abdullah, CEO Outsourcing payroll tends to be a delicate matter given the details that go into the processing chambers. It includes the typical employee record, salary information and benefits that might go with it. Things are generally in good order if the information relayed is packaged securely but as soon as a leak [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8260,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","_joinchat":[],"footnotes":""},"categories":[27],"tags":[],"class_list":["post-8256","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-from-the-ceos-desk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.13 (Yoast SEO v20.13) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Can Companies Outsource Their Payroll Duties &amp; Is It Safe? - IGCSE Tutions Offered by Infinity Training Center<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can Companies Outsource Their Payroll Duties &amp; Is It Safe?\" \/>\n<meta property=\"og:description\" content=\"By Fariz Abdullah, CEO Outsourcing payroll tends to be a delicate matter given the details that go into the processing chambers. 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