{"id":8164,"date":"2023-06-28T21:06:47","date_gmt":"2023-06-28T13:06:47","guid":{"rendered":"https:\/\/igcse.infinity.edu.my\/2023\/07\/02\/navigating-crisis-as-a-ceo-lessons-in-resilience-decision-making\/"},"modified":"2023-08-02T14:44:32","modified_gmt":"2023-08-02T06:44:32","slug":"navigating-crisis-as-a-ceo-lessons-in-resilience-decision-making","status":"publish","type":"post","link":"https:\/\/igcse.infinity.edu.my\/?p=8164","title":{"rendered":"Navigating Crisis as A CEO: Lessons in Resilience &amp; Decision-Making"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8164\" class=\"elementor elementor-8164\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74224aa5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74224aa5\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5fde093c\" data-id=\"5fde093c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e2a215 elementor-widget elementor-widget-text-editor\" data-id=\"2e2a215\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>By Fariz Abdullah &#8211; CEO<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a401eac elementor-widget elementor-widget-text-editor\" data-id=\"6a401eac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><strong>To pierce through the fog of uncertainties from Covid-19, I believe resilience remains uniquely as one of the main key attributes.<\/strong><\/p><p style=\"font-weight: 400;\">To me personally, resilience is the ability to bounce back from adversity to emerge stronger or better equipped to handle future challenges. Resilience is not about denying difficult experiences but about developing the capacity to cope with and recover from the negative episodes effectively.<\/p><p style=\"font-weight: 400;\">But where shall one find resilience if they are not born with it?<\/p><p style=\"font-weight: 400;\">I believe like leadership, it can be taught and cultivated. Resilience can also be strengthened from building social connections, seeking support, practising self-care, developing problem-solving skills and fostering a positive mindset.<\/p><p style=\"font-weight: 400;\">The next most important attributes to support resilience are agility and resourcefulness.<\/p><p style=\"font-weight: 400;\">Recognising this quickly during the pandemic enabled us to direct our attention to build a robust remote work infrastructure that included laptops, secure VPN connections, project management software, collaboration tools, among other kinds of support we provide from the management team. Our aim was to replicate a \u201cwork environment at home\u201d for our teams so they can maintain optimum productivity and cohesion.<\/p><p style=\"font-weight: 400;\">Once the work environment was sorted, things like setting clear goals and tracking performance to aid decision making became easier to implement. This functional setting fostered a culture of adaptation and innovation as our staff were also empowered to think creatively to find new ways to serve our customers. Improving business processes as part of the \u201cnew normal\u201d was as such not uncommon.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4370d42a elementor-widget elementor-widget-spacer\" data-id=\"4370d42a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b0df04c elementor-widget elementor-widget-image\" data-id=\"2b0df04c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/igcse.infinity.edu.my\/wp-content\/uploads\/2023\/07\/Blog-Image-2-scaled-1.jpg\" class=\"attachment-large size-large wp-image-8165\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-126b7b6a elementor-widget elementor-widget-text-editor\" data-id=\"126b7b6a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><strong>Effective Communication Boosts Morale; A Real Strategy <\/strong><\/p><p style=\"font-weight: 400;\">But of course, the tactical approach of hardware and logical processes was just one side of the equation. In times of uncertainty, effective communication and maintaining high employee morale was equally important. To that end, our department heads and I regularly held virtual town hall meetings, video conferences and sent out personalised emails to keep everyone informed about the state of our company and our plans amid the changing macro environment.<\/p><p style=\"font-weight: 400;\">As zooming also took over the world, we leveraged \u201cvirtual\u201d to boost morale whenever possible. From virtual wellness programmes, mental health support services to engaging online team building activities, we extended empathy and introduced flexible arrangements as we juggled the latter against productivity.<\/p><p style=\"font-weight: 400;\">Having forged an understanding that we were able to deliver despite being locked down, it gave me the confidence to chart a new course when the international borders began to open up. Through a very deliberate posture, we found and met <a href=\"https:\/\/whyze.com.sg\/\">Whyze Solutions Pte Ltd<\/a> in Singapore. By taking a well-calculated approach including the essential due diligence, the timing for us to <a href=\"https:\/\/igcse.infinity.edu.my\/unveiling-the-powerhouse-a-formidable-merger-for-a-promising-future\/\">come together in 2023<\/a> could not have been more perfect. Why so? Because we are, together, now looking at the next impending global crisis &#8211; a worldwide recession.<\/p><p style=\"font-weight: 400;\"><strong>Calming Criticisms<\/strong><\/p><p style=\"font-weight: 400;\">While I have only been a CEO since 2021, I have been operating as the captain of the ship longer than that. Throughout my time as the leader, I have learnt that when we\u2019re thrusted into a challenging situation, remaining calm and composed is of utmost importance. By avoiding panic and impulsive reactions, it permits us to make rational decisions based on situational awareness and clarity far better than if there was commotion.<\/p><p style=\"font-weight: 400;\">With an enlarged entity this time, I believe we have two ways that can help us steer past this global meltdown.<\/p><p style=\"font-weight: 400;\">One, by empowering my managers to make decisions and fostering their growth by relinquishing control over business choices. This goes back to the aged old mantra of \u201cmore heads are better than one.\u201d<\/p><p style=\"font-weight: 400;\">Although this may sound like what I\u2019ve done all along, the truth is I have only embraced this over time. As I grow to become a better leader, I have also learnt to trust my people more and one golden wisdom that dawned on me on the job is this, when I entrust my leaders with the authority and confidence to make good and bold decisions, I should place my faith in them to reward the company with productive strategies that can see us through. Just on this alone I have been positively surprised many times.<\/p><p style=\"font-weight: 400;\">Secondly, being a CEO does not make me right all the time. Handling criticism as such is an essential skill any CEO must have in their character. This would allow us to maintain composure, learn from feedback and make the necessary improvements.<\/p><p style=\"font-weight: 400;\">One of my rule of thumbs in handling criticisms is to provide my critic my undivided attention when they are conveying their message to me. It is important to listen carefully to understand their perspectives, concerns, suggestions and also to show empathy and respect even if I may disagree with their criticisms. This will demonstrate to my team that I am open to consider different viewpoints and welcome positive dialogues.<\/p><p style=\"font-weight: 400;\">As a CEO, I also constantly remind myself not to take professional criticisms personally because it is directed at my actions or decisions, not at me as a person. Separating my profession and Fariz Abdullah as a person yields the room for me to evaluate the criticisms objectively and prevent me from becoming defensive or emotional.<\/p><p style=\"font-weight: 400;\"><strong>Ideation Combustions<\/strong><\/p><p style=\"font-weight: 400;\">For example, someone from my team shared that I contributed excessively and the team was struggling to keep up. Instead, this employee preferred to be fully prepared before new ideas are being brought to the table again.<\/p><p style=\"font-weight: 400;\">While I appreciated the struggle, I shared the company\u2019s big picture.<\/p><p style=\"font-weight: 400;\">Firstly, it is always my duty as the top dog to seek out new opportunities for the company. This is my professional responsibility as a CEO and I can only manage expectations by working out a priority list with my team but not necessarily slowing down to ensure everyone\u2019s comfortable.<\/p><p style=\"font-weight: 400;\">Secondly on their part, I explained that not all suggestions must be thoroughly combed through to produce something like a 50-page report. What I aspire for them to achieve was to filter such ideas ahead of time and of our peers so that we can embrace or eliminate these ideas and move on forward, quickly. Primarily this is because the marketplace is evolving competitively at warp speed as we speak.<\/p><p style=\"font-weight: 400;\">Sharing this big picture gave this employee a sense of pride because instead of looking at it as a to-do list, it is now viewed from a legitimate CXL stakeholder\u2019s standpoint. Gone and relieved was the pressure and in came the vision to benefit the whole company. When you have that in an employee, you have one more winning person on your side. Now imagine a scenario where every single person on your team enthusiastically embraces your audacious and eccentric notions.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6141047a elementor-widget elementor-widget-spacer\" data-id=\"6141047a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5548e419 elementor-widget elementor-widget-heading\" data-id=\"5548e419\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">About Fariz<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cf9b7d2 elementor-widget elementor-widget-text-editor\" data-id=\"4cf9b7d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"markdy0olh5a7\" data-markjs=\"true\" data-ogac=\"\" data-ogab=\"\" data-ogsc=\"\" data-ogsb=\"\">Fariz<\/span>\u00a0Abdullah is the Chief Executive Officer (CEO) of CXL Group. The organisation offers HR solutions which include Contingent Workforce, Executive Search and Payroll &amp; HR Outsourcing. Under his purview,\u00a0<span class=\"markdy0olh5a7\" data-markjs=\"true\" data-ogac=\"\" data-ogab=\"\" data-ogsc=\"\" data-ogsb=\"\">Fariz<\/span>\u00a0has transformed CXL Group into an HR organisation that believes in the importance of advancing through technology but with a deep focus on the human touch in an increasingly digital era.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>By Fariz Abdullah &#8211; CEO To pierce through the fog of uncertainties from Covid-19, I believe resilience remains uniquely as one of the main key attributes. To me personally, resilience is the ability to bounce back from adversity to emerge stronger or better equipped to handle future challenges. Resilience is not about denying difficult experiences [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8168,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","_joinchat":[],"footnotes":""},"categories":[27],"tags":[],"class_list":["post-8164","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-from-the-ceos-desk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.13 (Yoast SEO v20.13) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Navigating Crisis as A CEO: Lessons in Resilience &amp; Decision-Making - IGCSE Tutions Offered by Infinity Training Center<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Navigating Crisis as A CEO: Lessons in Resilience &amp; Decision-Making\" \/>\n<meta property=\"og:description\" content=\"By Fariz Abdullah &#8211; CEO To pierce through the fog of uncertainties from Covid-19, I believe resilience remains uniquely as one of the main key attributes. 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